Who We Are · What We Do · Why It Matters

Keeping Utilities Operations Connected.
Clear Messages When
It Matters Most.

The Calling Tree Company exists to make sure your organisation stays connected, informed, and in control when every minute counts, protecting your people, your network, and your licence to operate.

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<8s To reach the whole workforce

24/7 Always on, always ready

99.9% Uptime guaranteed

Your People, Network & Licence to Operate

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A Partner in Resilience

You don't just get software... you gain a team committed to making sure your organisation is prepared for whatever arises.

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Operational Within 24 Hours

Personal onboarding, no IT project, no long procurement. Most operators are live and sending their first alert the same day.

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Built for Utilities

Designed around the real scenarios utilities operators face, from network failures and asset incidents to RIDDOR notifications, contractor mobilisations, and lone worker safety checks.

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Secure by Design

End-to-end encryption, role-based access, and full audit trails that hold up to Ofgem and HSE scrutiny and internal governance reviews.

Trusted by utilities operators since 2012 ● From regional networks to large multi-site operations ● Operational from day one

Incident response for utilities operators

Why we exist

Prepare for the Unexpected

Clear and immediate communication isn't just helpful in a network incident. For a utilities operator, it's critical. Your ability to respond quickly and demonstrate control is what protects the public, your people, and your organisation's standing with regulators.

The Calling Tree Company exists to make sure your organisation stays connected, informed and calm when every minute counts. We understand what's at stake: your People, Network and Licence to Operate. Whether it's a network failure, an asset incident, a RIDDOR notification, or a contractor mobilisation... we help you deliver the right message at the right time, so everyone knows exactly what to do.

No phone trees. No confusion. Just clear, reliable communication, evidenced and auditable.

Pre-approved messages

Time Saved. Stress Avoided.

No more scrambling for the right words in the middle of a network incident. Build a library of pre-approved messages, written when heads are cool, and call them up instantly when they're not.

With one click, your organisation can alert all field engineers and operations staff to a network failure, mobilise contractors for an emergency response, or notify the right people about a regulatory or HSE event. Communication is immediate, consistent, and documented, removing the stress of manual coordination and saving hours of control room management time.

Alerts go out simultaneously by SMS, voice call, and mobile app. You see exactly who has received, read, and responded, in real time, whether they're in the control room or on a remote site.

Pre-approved messages for utilities incidents

Ofgem and HSE compliance for utilities operators

Audit. Evidence. Control.

Better Compliance. Fewer Risks.

Utilities operators work under rigorous regulatory scrutiny. When something goes wrong, Ofgem, the HSE, and your board will want to know what you did and when. Meeting your obligations under licence conditions and your own incident response frameworks means proving you have effective communication plans in place, not just written down, but demonstrably working.

With The Calling Tree, every message sent is logged, timestamped, and exportable. You have a complete audit trail of who was alerted, when, and how they responded, supporting your incident response and providing clear evidence of due diligence.

Whether it's an Ofgem review, an HSE investigation, or a post-incident debrief... you'll have everything you need, ready to produce.

Critical documents & plans

More Than Just Smart Messaging

Resilient utilities operators don't just communicate... they prepare. Store and share your incident response plans, emergency procedures, on-call rotas, contractor contacts, and key reference documents securely through the app, so staff and contractors can access them wherever they are working, on-site or in the field.

From the control room to a remote substation, your team always has the right information in their pocket, helping them act quickly and confidently, without needing to call anyone or search through old emails.

A mobile phone is probably the only thing you can guarantee your engineers will have close at hand 24/7. We make that device your organisation's most powerful incident response tool.

Incident response documents for utilities operators

Why utilities operators trust The Calling Tree

Built for Utilities. Proven Under Pressure.

Every operator is different, but all share the same responsibility, to keep people safe, networks running, and the public supplied. That's why utilities operators rely on The Calling Tree Company. Our platform is simple to use, robust under pressure, and designed with the realities of regulated utilities operations in mind.

From regional networks to large multi-site operations, we've helped control room managers, safety leads, and operations teams prepare for the unexpected, communicate with confidence, and demonstrate compliance when it's needed most. With us, you don't just get software... you gain a partner in resilience.

Fast and Reliable, workforce-wide alerts in seconds, not hours. With pre-approved messages ready to send at a click, you're never caught searching for the right words in the middle of a network incident.

Flexible for Any Operator, from regional single-site networks to large multi-depot operations, the platform scales and configures to fit your structure, your workforce, and your budget.

Proactive, Not Reactive, build your message library for every likely scenario: network failure, asset incident, contractor mobilisation, lone worker check-in, Ofgem or HSE notification. Written when heads are clear, ready when they're not.

Built for Distributed Operations, whether staff are in the control room, on a remote site, or working with a contractor team, communication reaches everyone in real time across SMS, voice, and mobile app simultaneously.

Designed for Control Rooms and Safety Teams, operations managers and safety leads stay in control with real-time response tracking, audit-ready logs, and clear oversight in high-pressure situations.

Always On, Always Secure, cloud-based, 24/7 reliability with end-to-end encryption and role-based access ensures your organisation is protected whenever it matters most.

Your administration console

The Calling Tree Solution

Manage staff, contractors, documents, broadcast messages, call trees, and maps from your private, branded admin console. Incident response, in hand.

Our mobile app gives your engineers and contractors the information they need in a crisis, on their phone, to hand, and always up to date.

Start Your Free Trial or Explore Our Pricing

Get full access to every feature with no restrictions. Our team will set up your private admin console, help you onboard your data and incident response documents, and provide round-the-clock support, so you can experience the difference first-hand.

Get My Free Demo See it running with your organisation's data today See Our Pricing Discover how affordable peace of mind can be

Keeping Utilities Operations Connected. Clear Messages When It Matters Most.