Business Continuity · Incident Response · Ofgem & HSE Compliance

Stay in Control
When the Unexpected
Happens

Keep your network running, your field teams safe, and your regulatory obligations met, whatever arises. Instant, auditable communication that shows staff, regulators, and inspectors your organisation is prepared, organised, and in control.

When something happens, you don't have time to rely on a single channel. Alerts go out across SMS, voice call, and mobile app simultaneously, tracked in real time, so you always know who's reached and who's responded.

Get A Demo Today → See pricing →
<8s To reach the whole workforce
Real-Time Response tracking
99.9% Uptime guaranteed

Built for real utilities incidents

⚡
Network Failure or Asset Incident
Alert all engineers and operations staff instantly. Push guidance to field teams and contractors simultaneously, with a complete audit trail ready for your incident report and Ofgem notification.
🔒
Cyber Incident or SCADA Failure
Coordinate your response team in seconds. Logged communications support your regulatory notification obligations and internal governance requirements.
⛑️
RIDDOR or HSE-Notifiable Event
Workforce-wide notification in moments. Confirm who is safe and accounted for, with pre-approved messages sent the instant the decision is made.
📋
Ofgem, HSE or Regulatory Event
Reach the right people immediately. No confusion, no missed messages, no phone trees, and a full record to support your response and evidence your preparedness.
Water, Energy & Network Operators ● Control Rooms & Operations Managers ● Field Engineers & Contractors ● Safety & Regulatory Officers
Why utilities operators choose us

Your continuity plan is only as good as your communication.

When disruption strikes, your organisation's ability to respond quickly and demonstrate control is what protects the public, your people, and your licence to operate.

⚖️

Ofgem & HSE Confidence

Every message sent is logged, timestamped, and reportable. Demonstrate to Ofgem, the HSE, and your board that your incident response isn't just a policy document... it's a working system.

🛡️

Field Worker Safety, Delivered

Whether a lone engineer on a remote site, a contractor team at a substation, or a full network evacuation, know exactly who is safe, who has responded, and who needs follow-up. In real time, every time.

⏱️

Hours of Management Time Saved

Remove the stress of manual coordination. What used to take a control room manager an hour of phone calls to field teams happens automatically in seconds, with a full audit trail waiting for you.

Getting started

From sign-up to sending in a single day.

No IT project. No lengthy procurement. Most operators are operational within 24 hours, here's exactly how it works.

1
Setup

Your branded console is created for you

We build your private administration console, branded to your organisation and configured to your operational structure. Ready before you even log in.

2
Setup

Assign your administrators

Grant admin access to the right people, by depot, region, or role, with full control over who can send which alerts.

3
Setup

Upload your people and incident response documents

Import contacts from any format, Excel, CSV, or workforce management system exports. Categorise by depot, region, or role — including contractors. Upload your incident response plans and key procedures so staff can access them instantly from the app, on any site.

4
Live

You're up and running

Console live, people loaded, admins in. You can send your first alert today. Most operators reach this point within 24 hours.

5
Maturity

Test, drill, and build confidence

Run a live network incident drill. Confirm delivery rates across field teams and document access. Familiarise your workforce with responding. The best time to test your plan is before you need it.

6
Maturity

Build your pre-approved message library

Create ready-to-send messages for every scenario, network failure, asset incident, contractor mobilisation, lone worker check-in, regulatory notification. Written when heads are clear, ready when they're not.

Setup, typically day one
Live, you're operational
Maturity, ongoing resilience

Ready to see it set up with your own organisation's data?

Book a free demo today →
Audit. Evidence. Control.

Your incident response, on the record.

Utilities operators work under rigorous regulatory scrutiny. When something goes wrong, Ofgem, the HSE, and your board will want to know what you did and when. The Calling Tree gives you instant, auditable communication, a complete, timestamped record of every alert sent and every response received.

No more reconstructing a chain of events from memory. No more relying on a manually managed phone tree that nobody tested. A credible incident response plan, evidenced in writing.

Ofgem & HSE-ready incident records Every communication is logged and exportable, ready to support your regulatory obligations, licence conditions, and internal governance requirements.
Multi-channel delivery, nothing missed SMS, voice call, and mobile app simultaneously. Critical messages get through even when SCADA systems, internal comms, or site networks are under pressure.
Real-time response tracking See exactly who has received, read, and responded. Immediate visibility across field teams and contractors, not a report you pull the next morning.
Instant leavers, joiners & contract end Remove someone from the console and their access stops immediately, including access to sensitive incident documents. Bulk workforce management uploads keep your roster current.
Your administration console

Fully branded. Completely yours.

Manage staff, contractors, documents, call trees, and messaging from your private web portal. You are in control.

The Calling Tree administration console on MacBook
Built for your people

Simple enough for every team member. Powerful enough for every incident.

Personal Onboarding

We work with you.

From initial demo right through to organisation-wide roll-out, we work alongside you to ensure you get the best possible result. Our personal onboarding assistance gets you up and running in no time, without involving your IT department.

App Roll-out in Minutes

No IT project required.

Send staff and contractors a time-sensitive registration code. They download the app, enter the code, and they're connected. Available on iOS and Android, works with company devices and BYOD alike — it's the one thing you can guarantee your people will have close at hand 24/7, whether in the office or on a remote site.

Security & Access Control

Right information, right people.

You control who has access to what. Assign documents, contact lists, and alert permissions by depot, region, or role. Restrict access to sensitive incident response information and personal data — and remove contractor access the moment an engagement ends.

Ready to feel confident in your incident response plan?

See The Calling Tree set up with your own organisation's data, free, no commitment, and most operators are live the same day.

Book a free demo today →
Copyright © All Rights Reserved by The Calling Tree Company Limited.
Registered in England 08075830 - 16 Fern Close, Camberley. GU16 9QU
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