Utilities & Infrastructure • Field Engineers, Control Rooms & Operations
Reach field teams, control rooms and contractors in seconds
One click sends an alert to everyone with acknowledgements you can evidence. Use push by default, and fall back to SMS or voice for those not on the app — so you always reach your full workforce, on-site, in the field or working remotely.
- Network incidents, asset failures and RIDDOR-notifiable events
- Lone worker and remote field engineer safety check-ins
- Urgent Ofgem, HSE or regulatory alerts to all staff and contractors
Set up in under an hour • No IT department needed
Easy to run. No training burden.
Create messages, pick groups (Control Room, Field Engineers, On-call Directors, Contractors), and dispatch in a few clicks. Import contacts from your workforce management system or HR export and manage access by role, depot or region.
- CSV and workforce management system friendly roll-out
- Role-based access for depots, regions and contractor teams
- Full message and document access logs for Ofgem and HSE audit readiness
Resilience built in • Multi-channel delivery
Stay connected — even when the network fails
Cloud-hosted and continuity-ready. If your SCADA systems, internal comms or network access go down, alerts still reach engineers and operations teams via app, SMS or voice — and your incident response documents remain accessible from any device, on any site.
- Operates during network, SCADA or internal comms outages
- App, SMS and voice redundancy for field and remote teams
- Live acknowledgements, document access tracking and audit trail
Setup
Your branded console, built for you
We create your private admin console — branded and pre-configured for utilities operations before you even log in.
⏱ We handle this
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2
Setup
Assign your administrators
Decide who holds access — by role, depot or region — with full control over permissions from day one. Typically your control room manager or emergency planning lead.
⏱ Minutes
Setup
Upload your people and incident response documents
Import staff and contractors from Excel, CSV or workforce management exports. Upload your incident response plans, on-call rotas, emergency contacts and key procedures — all accessible from the app at any incident site.
⏱ Under an hour
3
4
Live
You're up and running
Console live. People loaded. Documents published. Most utilities operators reach this point within 24 hours.
✓ You're live
Maturity
Test, drill, build confidence
Run a live network incident drill. Confirm delivery rates across field teams and document access. The best time to test your incident response plan is before an event forces you to.
⏱ Ongoing
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Maturity
Build your message library
Pre-approve messages for every scenario — network failures, asset incidents, contractor mobilisation, regulatory notifications, lone worker check-ins. Written when heads are clear — ready when they're not.
⏱ Ongoing
Live — you're operational
Maturity — resilience building
Clear, predictable pricing for utilities operators
We charge per user, so you only pay for the people you need to reach — staff and contractors alike.
Each licence includes generous allowances for push, SMS and voice —
enough for network incidents, regulatory alerts and lone worker check-ins without worrying about unexpected costs.
- Simple per-user pricing — no hidden extras
- Ample message allowances built in
- No "per alert" charges or surprise invoices
Frequently Asked Questions
What is required to get up and running?
We create your private administration console, seeded with sample data for utilities operations. You'll receive logins for the admin site and time-limited app registration codes. From there, you can upload your staff and contractor list, publish your incident response documents and roll out to a pilot group. Most operators are ready to test in under an hour.
Where is our data stored?
Your data is hosted in a Tier 3+ carbon-neutral European data centre in Germany. With ISO 9001, 14001 and 27001 certifications, N+1 power, generators and UPS, we deliver enterprise-grade security and uptime — fully UK GDPR compliant as standard.
How much does it cost?
We charge per person, so you only pay for the people you need to reach — whether staff or regular contractors. Each licence includes generous allowances for push, SMS and voice messaging. No hidden extras, no per-alert billing, and straightforward for finance teams and procurement to sign off.
See what it costs
What number do messages come from?
In most countries we can provide a dedicated number for SMS and voice. Field engineers can reply, and responses are logged in your console. If replies aren't needed, SMS can be sent from a branded text ID instead — useful for large contractor or field engineer pools.
What if we run out of messages?
Every licence includes a generous allowance sized for normal utilities operations — network incidents, regulatory notifications, asset failures, lone worker check-ins and contractor mobilisations. If you ever approach the limit, we'll notify you well in advance and you can top up at low cost. Most operators never need to.
Can we include contractors and third-party engineers?
Yes — you can add contractors to your console alongside permanent staff, with appropriate access restrictions. Disable access the moment a contract ends. This ensures your full working workforce can be reached in an incident, without compromising access to sensitive documents.
What languages can we use?
SMS can be sent in any language supported by your keyboard. Voice messages are available in most languages, with male/female voices and regional English accents — useful for diverse field workforces operating across different regions.
Is there a minimum contract?
We offer annual licences for budget predictability, which suits most utilities procurement and operational planning cycles. Multi-year discounts are available. Charitable or community energy organisations can request special pricing.
Fully branded administration console
Manage staff, contractors, incident response documents, depot contacts, escalation call trees and alerts from one secure dashboard —
with live delivery, document access and acknowledgement tracking for every message sent.
You stay in control
Assign permissions by role, depot or region, restrict access to sensitive incident response documents,
and export a complete audit trail for Ofgem compliance, HSE reporting or internal governance.
Schedule your free trial today
Fully functional, access ALL app features trial. Our support team create your private admin console, assist in on-boarding your test data and incident response documents, and are available 24x7 to assist — so you can feel the power of the platform first hand.
I want to try for myself!Create my private trial area today