Banks, Financial Institutions, Law Firms, Schools, and Charities trust us with sensitive contact information. We take that responsibility seriously and aim to be clear about how data is handled, protected, and removed.

What data we hold

We only hold the information needed to deliver emergency and operational communications, including:

• Names of staff (and other contacts added by the your admnins)
• Contact details such as phone numbers and email addresses
• Message delivery records
• Acknowledgements or responses where enabled

We do not collect unnecessary personal information.

Where your data is stored

All data is securely stored in a European data centre located in Germany.

Germany operates under GDPR and has some of the strongest data-protection standards in Europe. This ensures your data remains within the EU and is handled in line with UK and EU privacy requirements.

Who can access the data

Access to data is strictly controlled:

• Only authorised users approved by the you can access the system
• Administrative access is limited and role-based
• System access is logged and auditable

YOU remain in control of who can see and manage YOUR data.

How long data is kept

Data is retained while you are an active customer.

Some system records (such as access logs) are retained for a limited period to support safeguarding, audit, and operational needs. Retention is kept proportionate and reviewed regularly.

Deleting your data

You can request data deletion at any time.

When an account is closed, data is securely deleted in line with our retention processes. Confirmation can be provided on request.

Questions

If you have questions about data handling or safeguarding, we are happy to explain things in plain English.
Please contact us and we’ll respond directly.